Car rental at Miami Airport

Rental Car Miami

The following companies have offices in the Car Rental Center, 3900 NW 25th Street. You can get here using the MIA Mover, on the third level, between the Dolphin and Flamingo parking garages.

The center is open 24 hours a day. However, some operators close between 11:00 pm and 5:00 am. We recommend contacting the company directly to confirm their operating hours.

FINDING A CAR AT THE AIRPORT

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ACE Rent a Car

Positive Experiences: Some users praise ACE's fast and friendly service. Employees like Héctor and William are mentioned as professional and helpful. The ease of the rental process and affordable prices are also highlights.
Negative Experiences: Other users report hidden charges and lack of transparency in fuel policies, as well as rude behavior from some employees. Frequent complaints about the lack of problem resolution from customer service have led several to state they would not use this company again.

Alamo

Toll-Free: +1 800 327 9633 / Local: +1 305 633 6076

Positive Experiences: Users highlight the efficiency and ease of the online booking process, especially from abroad. They also value the option to select a higher vehicle category at no extra cost and excellent customer service, especially for European and Latin American users.
Negative Experiences: However, incidents of unexpected charges and lack of support to resolve billing issues are reported, particularly for those with third-party reservations. Some users feel frustrated by the lack of empathy and the complex process of addressing extra charge complaints.

Avis

Toll-Free: +1 800 331 1212 / Local: +1 305 341 0936

Positive Experiences: Some clients have a satisfactory experience with good service and an uncomplicated vehicle exchange process.
Negative Experiences: Many reviews highlight serious issues, including last-minute reservation cancellations, poor vehicle maintenance (dirty or poorly maintained vehicles), and unexpected charges for unrequested services. Customer service is described as unhelpful, causing some clients to lose vacation time due to vehicle replacement issues.

Budget

Toll-Free: +1 800 527 0700 / Local: +1 305 871 2722

Positive Experiences: Some positive reviews highlight the service from specific employees, such as Marc Williams, who improved the customer experience by offering a free upgrade. However, these experiences were less frequent compared to the complaints.
Negative Experiences: Complaints about Budget focus on unexpected additional charges and customer service issues. Many customers mention fraudulent charges, such as fuel fees despite returning the tank full, and unclear fees. There are also cases of reservation conditions not being respected, and some cars were reportedly found with inappropriate items. Many customers say they will not rent from Budget again due to distrust.

Dollar

Toll-Free: +1 800 800 4000 / Local: +1 866 434 2226

Positive Experiences: Despite numerous criticisms, some users have satisfactory experiences, highlighting the friendliness of some employees and well-maintained cars like a new Kia Soul. Overall, there appears to be inconsistency in service quality, with some clients receiving excellent service and others facing significant issues.
Negative Experiences: Users express frustration with lack of transparency in fees, vehicle quality, and cleanliness. Multiple clients report issues with customer service, difficulty in speaking to someone in person, or resolving extra charges for insurance and fuel. Some vehicles provided are reportedly in poor condition, including worn-out tires and unpleasant odors.

Enterprise

Toll-Free: +1 800 325 8007 / Local: +1 305 633 0377

Positive Experiences: Most customers express satisfaction with Enterprise, praising the speed of the vehicle pickup and return process, clear fees, and attentive staff. Many appreciate the transparency of charges, vehicle quality, and friendly employees when handling returns or upgrades. Some users also appreciate the prompt resolution of billing issues.
Negative Experiences: Although less common, some complaints mention customer service issues and unexpected additional charges, such as a fuel charge when the vehicle had been returned full. Nevertheless, Enterprise is generally well-regarded for customer satisfaction.

Hertz

Toll-Free: +1 800 654 3131 / Local: +1 305 871 0300

Positive Experiences: Hertz receives positive feedback for being pet-friendly and for the friendliness of some employees, such as Inobel, who was praised for his helpfulness. Some customers appreciate free category upgrades and quick problem resolution when vehicles were defective.
Negative Experiences: Multiple reviews criticize Hertz for customer service quality and vehicle maintenance issues, with reports of dirty and defective cars. Long wait times due to staffing shortages and reservation errors are also common complaints. Additional fees and reluctance to honor benefits, such as adding a free additional driver, are also frequently mentioned negatives.

National

Toll-Free: +1 800 227 7368 / Local: +1 305 638 1026

Positive Experiences: Some users praise specific employees, such as Mario and Wilmeth, for their willingness to help and quickly resolve issues. Others also appreciate the fast and efficient rental process, including free rental time extensions and vehicle upgrades.
Negative Experiences: However, National also faces strong criticism. Many users report issues with high toll charges (SunPass), describing the process as confusing and unfair. Others complain about poorly maintained vehicles, some with cleanliness issues. The lack of problem resolution and unhelpful attitudes of some employees at the Miami location have led several customers to say they won’t rent from National again.

Payless

Toll-Free: +1 800 729 5377 / Local: +1 305 870 0397

Positive Experiences: Some users found Payless easy to rent from, with friendly service and well-maintained vehicles. Employees, like Eddie, were commended for providing helpful local recommendations, enhancing the overall experience.
Negative Experiences: Many reviews reflect issues with administration and customer service at Payless. Users report long wait times due to lack of staff and confusion in the vehicle return process. There are also frequent complaints about unexpected extra charges and discrepancies in final pricing, causing frustration among some customers.

Royal

Toll-Free: +1 800 314 8616 / Local: +1 305 871 3000

Positive Experiences: Some customers appreciate the personalized attention of employees like Adib, described as helpful in times of need. Others commend the team, led by Gregory, for providing reliable and efficient service.
Negative Experiences: However, others express frustration with unprofessional behavior and poor vehicle condition. Several complaints mention irregular business hours, dirty cars, and mechanical issues. Some clients also reported deposit retention and unreasonable demands, such as the requirement to record a video of the car upon pickup, leading many to describe the company’s practices as misleading.

Sixt Rent a Car

Toll-Free: +1 888 749 8227 / Local: +1 305 503 9849

Positive Experiences: Many users praise specific employees like Karen, Franco, and Vicente for their friendliness and professionalism. The personalized service and pleasant atmosphere at the branch were highly valued. Customers also appreciate the luxury fleet and thorough advice regarding insurance options and local destinations.
Negative Experiences: Some reviews note hidden fees and inconsistent service, with instances of employees trying to add extra charges or ignore pre-purchased insurance. Complaints about SunPass fees and unclear additional charges are also common, causing discomfort among some users who felt the final costs were high and not transparent.

Thrifty

Toll-Free: +1 800 367 2277 / Local: +1 800 367 2277

Positive Experiences: Users with positive experiences at Thrifty appreciated the quick process for vehicle pickup and return, the cleanliness of the cars, and the clarity in charges. Staff were described as friendly and did not pressure customers into purchasing additional insurance in some cases, and the company was also noted for competitive prices.
Negative Experiences: However, several customers expressed concern over long waits at the counter and attempts to upsell additional services, such as insurance and toll passes, with high-pressure tactics. Some users reported poorly maintained vehicles or issues with payment policies, where initial quoted prices were not honored upon arrival. Others mentioned difficulties in resolving issues and additional charges at the end of the rental, leading to distrust in the company's services.

The following companies are not located within the Car Rental Center but are near the airport. Upon request and with prior booking, they will pick up passengers just outside the facility lobby.

- Americars Auto Rental +1 954 830 3997
- Colusa / Addcar / Carwiz +1 800 267 7093
- Dash +1 786 447 4347
- Easirent +1 786 358 6875
- Fox +1 305 602 9320
- Greenmotion +1 786 352 3197
- HDC Rent A Car +1 800 841 0405
- Miami Life Cars +1 786 804 1961
- Miami Rent A Car +1 305 871 9789
- NU Car Rentals +1 888 656 7383
- OC Car Rental +1 786 719 9926
- One Switch-Nextcar-Routes +1 305 470 7556
- Priceless / JC Car Rental +1 855 616 6011
- Rent A Car 4 Less +1 269 304 5377
- Renta Florida +1 786 271 4447
- U Save Car & Truck Rental +1 305 526 8094
- Victory +1 786 587 8172