Customer service - MIA international airport
Tourist information desks
Located in terminals D, E, H and J, including the main counter in central Terminal E, Level 2, near the airport hotel. Open every day from 6am. to 10pm
The services provided include:
Multilingual tourist and airport information
Multilingual translation and interpretation service
TDD telephone assistance at the Information Center
Resolution of customer complaints
Accepting lost items when the lost and found office is closed
For further information, call 305-876-7000.
Paging and information center
For assistance in multiple languages or to request a page, simply pick up any of the courtesy white phones located in the terminals. The localization service is available 24 hours a day, 7 days a week. Messages can be viewed on monitors located behind the ticket counters.
Another way to request a page is by visiting the Concourse E Information Center located on the second level (departures) of the Central E Terminal. In addition to the location, the center also provides information, emergency messages, and customer service to the public via: Public Number (305-876-7000) Hotlines 1-800-TALK-MIA (800-825-5642)
Use the form to file a complaint. You can also download it and send it to [email protected] For complaints from passengers with disabilities CLICK HERE
Expedited Security Screening
Global Entry and TSA Precheck programs are available for passengers who want to avoid long lines when traveling. Both programs offer an accelerated service allowing passengers to move faster, especially in control areas, which are usually the points of the airport with the greatest loss of time and stress.
Global Entry
This program is managed by U.S. Customs and Border Protection (CBP) and allows pre-approved and low-risk travelers to obtain expedited clearance when they arrive in the United States. This program only applies to:
US citizens, legal residents, permanent residents. who leave the country at least four times a year, airline staff, business travelers. There is a $100 fee for a five year application.
Once your application is reviewed, you will be contacted to schedule an interview at one of the Global Enrollment Centers. After your enrollment in the program is confirmed, you will enter the United States using automated kiosks located in the passport control area.
Global Entry kiosk
Slide your passport into the reader and follow the instructions on the screen.
After your details are displayed, remove your passport and look into the camera.
Press four fingers of each hand on the scanner and after that, answer the questions about the Customs Declaration. Then, tap NEXT SCREEN and answer YES or NO in the pop-up window.
Confirm or enter new flight information. Tap NEXT.
Be sure to take your receipt and follow the instructions on the screen.
If there is an X on the receipt, take it to the Passport Control officer at the booth nearest the kiosk.
TSA Precheck
You must be a member of a trusted traveler program such as Global Entry in order to apply for this program. This expedited security screening program is available through participating airlines and airports. Participants in this program are NOT required to remove their shoes, jackets, belts, or laptops to get through security. Children 12 and under may join a parent/guardian with TSA PreCheck in dedicated lanes.
Visit TSA Precheck to learn how to qualify for the program.