Frequently Asked Questions

The MIA Mover is a free train that connects the various airport concourses with the central station, from where you can access the Metrobus, trains, and the Rental Car Center. You will find it on the third level, between the Dolphin and Flamingo parking garages.

Yes, the airport offers a free network ("MIA-WiFi"), but travelers report that it is very unstable, slow, or often does not work. For a guaranteed internet connection, the best alternative is to purchase a data eSIM for the United States. It is a digital SIM that you install on your phone to have high-speed internet from the moment you land.

The Miami Beach Airport Express (route 150) bus departs every 30 minutes from the central station to South Beach. It is the most economical transfer option (USD 2.25). An Uber or Lyft costs between USD 30.00 and USD 50.00, depending on traffic.

Ride-sharing services like Uber or Lyft pick up passengers on the arrivals level (lower level), outside doors 1, 2, 3, 4, 5, 7, 11, 15, 20, and 23. Follow the "Ride App Pickup" signs.

Yes, the baggage storage service is available on the second level of concourse E. Rates vary depending on the size of the luggage and you can leave it for several days if necessary. The operating hours are from 5:00 am to 9:00 pm.

Yes, to coordinate wheelchair assistance, you must contact your airline directly at least 48 hours in advance. Additionally, the airport has accessible spaces in all parking garages.

MIA offers more than 200 options of shops, cafes, and restaurants, especially in Concourse D. In addition, there are art galleries, a yoga room in concourse H, and a prayer room in concourse D. For more comfort, you can access one of the VIP lounges or rest at the airport hotel (Concourse E).

No. It is one of the most frequent complaints. Charging ports are scarce, poorly distributed, or often do not work. Travelers report having to sit on the floor or huddle in the few available charging areas. It is highly recommended to bring a power bank.

Generally, no. The slowness of baggage delivery is one of the most common complaints. It is normal to wait more than an hour for the suitcases, especially after an international flight.

Opinions are very negative in this regard. Travelers describe the airport as dirty and neglected, with recurring complaints about bathrooms in poor condition, stained carpets, overflowing trash cans, and a general lack of maintenance.

It is one of the most criticized points. The staff, both from the airlines and the TSA, is often described as rude, unhelpful, and with a bad attitude. There are exceptions, but the general perception is of poor customer service.

The RedCoach express bus service connects MIA with the hotel zone in Orlando (USD 24.99). It also reaches other destinations in Florida, such as Fort Lauderdale, Fort Myers, Tallahassee, Tampa, West Palm Beach, and Atlanta (Georgia).

The RedCoach bus takes approximately 30 minutes, and fares start at USD 34.99.

The Tri-Rail train is the most economical option (USD 3.75), although also the slowest, as the entire journey with transfers to and from the terminals takes about an hour.

The VIP lounges at MIA are located in concourses D, E, H, and J. They can be accessed by being a premium class passenger, with frequent flyer memberships, programs like Priority Pass, or by paying for a day pass, depending on the lounge.

The lost and found office is located in concourse D, level 4, and is open from 8:00 am to 6:00 pm. You can also fill out an online claim form.

The assistance desks are located in concourses D, E, H, and J, and are open from 6:00 am to 10:00 pm. However, travelers report that they are often unattended or the staff is not very helpful.

Yes, there are currency exchange counters throughout the airport, but travelers unanimously warn that their exchange rates and commissions are abusive. It is much more advisable to withdraw money from an ATM or exchange a minimal amount.

The cost in the main garages (Dolphin and Flamingo) is USD 2.00 every 20 minutes, with a daily maximum of USD 25.00. The most economical option is the Economy Park & Ride for USD 12.00 per day. There is also valet service, accessible spaces, and a free waiting lot (Cell Phone Lot).

Smoking areas are located outside the terminal, on levels 1 (arrivals) and 2 (departures). The only option once past security is the outdoor patio of the TGI Friday's restaurant, near gate D36.

Yes, MIA has pet relief areas both before and after security in concourses D, E, F, G, and J. In addition, the airport hotel is pet-friendly.

There is no full-service pharmacy, but you will find Pharmabox vending machines in concourses D and J and in Satellite E, which offer over-the-counter medications, personal care products, and first aid items.