Special passengers

Facilities for passengers needing assistance: passengers with reduced mobility, visually impaired, reserved parking, pet areas, unaccompanied minors, nursing mothers, facilities (restrooms, phones, adapted doors), multi-sensory rooms. User Experience.

Wheelchair assistance

If you require wheelchair service or similar assistance, you should contact your airline. Each airline coordinates its own wheelchair assistance. To view a directory with telephone numbers and websites of airlines, click here.

What users are saying: Passengers appreciate the friendliness of the wheelchair assistance staff, though some mention long wait times during busy periods, especially for connecting flights, suggesting better coordination between airlines and the airport.

Security Screening / TSA

The Transportation Security Administration (TSA) provides information and assistance to travelers with disabilities and medical conditions. Visit their website. If you have further questions or concerns or need additional assistance, you can contact the TSA Cares helpline at least 72 hours before traveling at Tel +1 855 787 2227 or by clicking here.

What users are saying: Travelers appreciate the specialized service, though some note that wait times can be long during peak hours. They recommend contacting TSA in advance to reduce waiting times and avoid unnecessary stress.

Breastfeeding mothers

For those mothers seeking a private and quiet place to breastfeed, the airport has MIAmamas pods and a special room in each of the concourses. There is also an accessible nursing room in Concourse J, just after the security checkpoint.

What users are saying: Mothers find these rooms helpful and comfortable, but some suggest improving signage within the terminals to make them easier to locate, especially when rushing to reach flights.

Aira network

Aira is a free service that connects blind or visually impaired passengers to a highly trained agent remotely located. Using the Aira mobile app, the agent can assist the user in navigating the airport and describe what is in their field of view, including identifying their luggage and reading flight information monitors.

What users are saying: Visually-impaired travelers value this service highly, highlighting the usefulness of having an agent guide them and describe the environment, making airport navigation easier and reducing reliance on other people.

Accessible Transit Pickup Doors (ATP)

The Aviation Department has designated gates to assist passengers in coordinating pickup and drop-off locations with STS (special transportation services).

What users are saying: Passengers appreciate these accessibility points, though some comment that the signage for pick-up areas could be improved, especially during peak traffic times when it’s easy to get lost in the crowd.

Multi-sensory rooms

These lounges offer passengers with different abilities the opportunity to relax and enjoy a quiet environment before boarding their flight. They are located in Concourse D, next to checkpoint 4, and in the H/J Connector. Available from 6:00 am to 10:00 pm.

What users are saying: Many travelers appreciate the relaxing atmosphere of these rooms, but some suggest that they remain open for extended hours, as nighttime flights sometimes require special waiting areas.

Parking

There are disabled spaces near the moving sidewalks on the third level of the garages. Additional parking, including accessible van spaces, is available at the east end of the ground floor of the Dolphin and Flamingo garages. Passengers with a disabled parking permit or license tag must pay standard parking fees, except as provided by Florida State Law. Two hours of free parking will be provided to vehicles displaying a disabled permit or license tag. When exiting, remember to use one of the green "Cash/Credit EMV Card" lanes.

What users are saying: Accessible parking is a valued resource, though some users note that during peak hours these spaces fill up quickly, suggesting additional accessible spaces in long-term parking areas.

Restrooms

Restrooms located throughout the terminal have stalls for travelers with disabilities. Unisex bathrooms equipped for disabilities are also available throughout the facility.

What users are saying: Travelers highlight the usefulness of the adapted restrooms, though some mention encountering cleanliness issues during busy hours. The lack of regular maintenance at certain times of the day can impact their experience at the airport.

Public telephones

MIA has TTY / TDD phones on selected banks throughout the terminal. To connect directly to the Florida relay service, deaf or hard-of-hearing passengers can dial 711. Voice callers can also communicate directly with this service at Tel +1 800 955 8770.

What users are saying: Passengers find the adapted facilities helpful, though some mention that TTY/TDD public phones could benefit from better maintenance, especially in high-traffic areas.

What should I do to travel with pets?

If you are flying with a pet or a service animal, get information on:
- Requirements when traveling with animals
- Pet health requirements
- Pets in the passenger cabin
- Taking pets through security
- Service animals

Pet relief areas

Relief areas for service animals are located on the Arrivals level of Concourses D, E and J, and in the secure area of Concourses lobbies D, F, G and J. All are equipped with synthetic grass, waste bags and sinks.

What users are saying: Travelers consider these areas essential, though they suggest that more spaces be created to avoid congestion, especially in busy terminals or during peak hours.

What to do if a minor travels alone?

The Federal Aviation Administration (FAA) recommends protecting your child with a government-approved child safety restraint system (CRS) during the flight. If the minor is traveling alone, contact your airline for specific requirements. Generally, children under 18 do not need to present identification for domestic travel within the United States. Airlines will accept identification from parents or the responsible adult on their behalf.

What users are saying: Parents appreciate the security of the process, though some suggest clearer communication during their children’s transfers, especially regarding the staff designated to receive them at the destination.