Visitors intending to reach the official website should visit miami-airport.com
Airlines at Miami Airport (MIA)
Find detailed information about the airlines operating at Miami International Airport, including the location of their check-in counters and, most importantly, a summary of the real passenger experience with each of them so you know what to expect from your flight.
Quick Questions about Airlines
- What is the main airline at MIA? American Airlines dominates the airport, operating most of the flights from the huge North Terminal (Concourse D).
- Which airlines receive the best reviews at MIA? Generally, international airlines like Qatar Airways, Emirates, and Turkish Airlines are praised for their excellent service. Among domestic carriers, Delta usually receives good ratings for its customer service.
- Which airlines accumulate the most complaints? American Airlines and low-cost airlines like Spirit and Frontier receive the most criticism for delays, cancellations, poor customer service, and chaotic handling of operations at MIA.
- Where do most international flights operate from? Mainly in concourses D, E, H, and J. Concourse J is known for hosting many of the long-haul intercontinental flights.
- Is baggage handling a general problem? Yes. Complaints about rough baggage handling, with suitcases being "thrown" around, are common and apply to several airlines operating at the airport.
Image
AI-generated image
Key Points to Keep in Mind
- Delays and cancellations are the norm: MIA is an airport prone to delays, often attributed to "weather issues" or "maintenance." Be mentally prepared for possible changes to your itinerary, especially with American Airlines.
- Airline staff are often overwhelmed: Reviews describe ground staff (at counters, boarding gates) as stressed, rude, and unhelpful. Patience is essential when interacting with them.
- Low-cost airlines have their own rules: With Spirit or Frontier, remember that everything has an extra cost (carry-on baggage, seat selection, etc.). Keep this in mind to avoid surprises at the counter.
- Communication during irregularities is poor: When a flight is delayed or canceled, travelers complain about the lack of clear and proactive information from the airlines, leading to chaos and long lines at customer service.
Airline Locations by Concourse
Concourse D
American Airlines - +1 800 433 7300
American Eagle - +1 800 433 7300
Concourse E
Aer Lingus, Air Europa, Alaska Airlines, American Airlines, Arajet, British Airways, Finnair, Gol, Iberia, JetBlue, LEVEL, LOT, Qatar Airways, Royal Air Maroc.
Concourse F
Boliviana de Aviación, Cayman Airways, Frontier Airlines, Norse Atlantic, RED Air, SKY Airline, SKYhigh, Spirit Airlines, Sun Country, Surinam Airways, Viva, World Atlantic.
Concourse G
Bahamasair, Porter Airlines, Southwest Airlines, United Airlines.
Concourse H
Aerolíneas Argentinas, Aeroméxico, Air Canada, Condor, Delta Air Lines, KLM, Scandinavian Airlines, United Airlines, Volaris.
Concourse J
Aerolíneas Argentinas, Air Canada, Air France, Avianca, Caribbean Airlines, Condor, Copa Airlines, El Al, Emirates, ITA Airways, KLM, LATAM, Lufthansa, Scandinavian Airlines, Swiss, TAP, Turkish Airlines, Virgin Atlantic, Volaris, World Atlantic.
User Experience by Airline
American Airlines / American Eagle
User Experience: It is the dominant airline and the one that generates the most frustration. The complaints are massive and recurrent: constant delays and cancellations, poor communication, rude ground and cabin crew, and chaotic handling of irregularities. Travelers feel that the airline operates with apathy and does not value its customers. The only positive point is its extensive flight network.
Delta Air Lines
User Experience: Generally very positive. Delta is consistently praised for its excellent customer service, both on the ground and on board. Travelers highlight the friendliness and professionalism of the staff, who often go above and beyond to solve problems. Although there are isolated complaints about the rudeness of some employees, the general perception is that of a reliable and passenger-focused airline.
Spirit Airlines / Frontier Airlines (Low Cost)
User Experience: The experience is typical of an ultra-low-cost airline. Travelers know they get what they pay for: cheap fares in exchange for zero amenities and extra charges for everything (luggage, seating, etc.). Complaints focus on delays and the unfriendly treatment from staff when problems arise. It is a viable option if your priority is exclusively the price.
International Airlines (European, Middle Eastern, etc.)
User Experience: Airlines like British Airways, Lufthansa, Turkish Airlines, Qatar, or Emirates usually receive good reviews for the quality of their onboard service, the comfort of their aircraft, and the professionalism of their crew. However, their performance on the ground (check-in, boarding) is often affected by the general chaos and poor infrastructure of Miami airport itself.
Latin American Airlines (LATAM, Avianca, Copa, etc.)
User Experience: The experience is mixed. Copa Airlines is frequently praised for its punctuality and efficiency. Others, like LATAM or Avianca, receive varied reviews, with some passengers satisfied with the service and others complaining about delays and a customer service that could be improved.